Return & Refund Policy

Last updated: July 2026

1. No Returns on Opened or Used Products

All attars and perfume oils sold by Pristine Perfume are personal care products. Once a bottle's seal is broken or the product has been used, it cannot be returned, exchanged, or refunded, in line with standard hygiene practices for fragrance and personal care items.

2. Damaged or Wrong Item Received

We accept returns and replacements only in the following cases:

• The product received is physically damaged or leaking
• The product received is different from what was ordered (wrong item/size)

3. Return Window

Any claim for a damaged or wrong item must be raised within 15 days of the delivery date. Requests raised after this window will not be eligible for return or replacement.

4. Video Proof Requirement

To be eligible for a replacement, customers must record an unboxing video showing the sealed package being opened at the time of delivery, clearly showing the damage or the incorrect item. This video must be shared with us as proof when raising the claim. Claims without valid video proof of opening will not be accepted.

5. How to Raise a Claim

To request a replacement, please contact us on WhatsApp within 15 days of delivery with:

• Your order details (product, size, order date)
• The unboxing video showing the issue
• Clear photos of the damaged or incorrect item

6. Resolution

Once your claim is verified, we will arrange a replacement of the same product at no additional cost. Refunds are provided only if a replacement is not possible due to stock unavailability.

7. Contact Us

For any return or replacement request, reach out to us directly on WhatsApp or via our Contact page.